Taking the first step toward safety
At Haven, we understand that reaching out for help is a brave and significant step. Whether you are seeking immediate safety or looking for a way to navigate a difficult situation, we are here to listen without judgment.
Our crisis line is available as a first point of contact where someone will be available to talk with you as soon as possible.
Important safety note
If you are in immediate danger or experiencing an emergency, please dial 111 right away.
Our crisis line is a tool for support and coordination, but emergency services are the fastest way to ensure physical protection in a life-threatening moment.
Accessibility
Our commitment to inclusion means ensuring our services are available to everyone from all walks of life. Our building in Timaru is fully accessible. If coming to our physical location is a barrier for you, our team is flexible and can meet you in a community location that feels safe and suits your specific needs.
Language support
To ensure clear communication and respect for your identity, we remove language barriers wherever possible. We utilize professional translation apps and will do our absolute best to find a human translator if one is required for your specific language or dialect. We want you to feel heard and understood in your own words.
Empowerment and personal autonomy
Moving forward from family violence requires more than just physical safety; it requires reclaiming your autonomy. Our adult safety programs are designed to empower you to understand the cycle of violence and the dynamics of relationships. By fostering this understanding, we help you gain the confidence to make your own choices and lead a self-determined life.
Whether you have long-term dreams or short-term safety goals, we work alongside you to create a personalized safety plan that aligns with your specific vision for the future. We recognize and respect your right to lead the process at your own pace.
Your privacy and confidentiality
Trust is the foundation of our work. We go to great lengths to ensure your information is handled with the highest level of security and respect. Your confidentiality is upheld at all times unless there is an immediate concern regarding the safety of yourself or others.
Data management and security
We use locked physical cabinets and password-protected electronic records with role-based access control to ensure only authorized personnel can view sensitive details. Our staff adhere to clear desk policies and use secure, encrypted communication when sharing information with other professionals.
Information sharing and consent
You are informed from the very start about what data we collect and why. We follow a “minimum necessary” rule, sharing only the essential information required for a specific purpose, and we involve you in every decision regarding your information.
Professional conduct
Discussions regarding your journey take place in private rooms to ensure your story remains yours alone. Our staff maintain professional boundaries on social media and do not conduct unauthorized searches of clients, ensuring your digital privacy is respected.
Child safety and protection
We are deeply dedicated to the safety and wellbeing of our youngest community members. We actively consult with relevant local agencies to ensure the protection of all tamariki, prioritizing their safety and voice in every decision we make. Our specialists work to ensure that children have a safe environment to heal and that their unique needs are met throughout the support journey.