Immediate support: 24/7 crisis line
If you are in danger or need immediate support outside of our office hours, our crisis line is available 24 hours a day, 7 days a week.
You will be connected to a trained advocate who can provide immediate safety planning and support.
Office inquiries and advocacy
For general inquiries, referral updates, or to book an appointment with one of our specialists, please contact our main office during business hours.
Hours: Monday – Friday, 9:30 AM – 4:30 PM
Email: office@scwr.co.nz
Phone: (03) 684 8280
Visit our community hub
Our community hub is located at 12 Elizabeth Street, Timaru.
We offer a visible and welcoming space in the heart of Timaru. You are welcome to walk in during business hours to speak with a staff member.
Our hub is designed to be a safe “HAVEN” where you can access resources, meet with advocates, or attend our group programs.
What to expect when you contact us
What to expect when you contact us
We understand that reaching out can be a difficult step. When you contact Haven, you can expect:
Confidentiality: Your information is kept secure and private within our professional team.
Non-Judgmental Support: We are here to listen to your story and support your choices.
Rapid Response: For all general inquiries and referrals, we aim to respond within one business day.
Specialised Care: We will ensure you are connected to the right team.
Feedback and suggestions
Haven is committed to continuous improvement. If you have used our services and would like to provide feedback whether it is a compliment or a suggestion for how we can do better we encourage you to reach out. Your voice helps us ensure we are meeting the needs of all walks of life in the Mid-South.